Shipping Information:

FedEx, UPS and USPS are the logistics partners for our company’s products. Due to the much higher volume of additional shipments expected during this holiday season, there will be delays in delivery times.

We will continue to process and ship orders within a few business days and send updates on orders and shipments as they are received. We appreciate you as a valued customer and thank you for your patience during this online shopping process.

The company will do its best to provide you with accurate delivery times, but high shipments will also likely cause these estimates to be delayed.

In addition, shipping companies may be behind in updating tracking information.

Shipment Times:

To USA:

Processing time: 2-5 business days
Shipping time: 10-20 business days

To other countries:

Processing time: 2-5 business days
Shipping time: 10-30 business days

PS. Orders from South America and the Russian Federation are likely to be delayed due to shipping and customs issues, and shipping may take more than one month.

Because each country has its own customs rules and policies. Please contact local customs for more information. If import duties or taxes are to be collected in rare cases, the customer is responsible for paying these duties or taxes.

Do I need to pay for shipping to purchase products?

No, you don’t need to pay, all shipping costs are borne by us.

How to track my order in time?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at RADIANTJEWELSSHOP. Please wait 1-2 business days for tracking information shown.

What should I do if the logistics information shows that the package has been signed for but not actually received?

What most likely happened is.

– They didn’t scan it correctly and it shows up the next day.

– The carrier may have accidentally left it at a neighbor’s house or, if you live in an apartment, at the front desk. Please check.

– If you still can’t find the order, please email us [email protected].

What is the responsibility if the package is lost?

If the package has not been received 60 days after the package was sent, please contact our customer service via [email protected]. We will send you a new product or a full refund.