Should I register an account to place an order?

Not necessary, you don’t need register an account when you place an order. However, It is recommended to register an account to better track your order.

Can I cancel or modify the order any time?

Yes, You can cancel or modify an order within 24 hours from purchase by contacting [email protected]

What methods of payment are available?

PayPal is the best way we supported.

How to get my tracking number and receipt?

After the order is completed, you will receive an email containing your order information and logistics number.

Can I add items to my order after purchase?

Yes, you can add items within 24 hours of the same address. Please contact our customer service first at [email protected]

How long is the order preparation time?

Usually it takes 2-5 business days.

When will I receive my package?

Thank you for your patience, it will take 10-20 business days for your order to be shipped to your address.

How can I keep track of my order?

After you place an order, you will receive a tracking number in your Email. You can either track your order through the Courier website or sign in with your Gentle Herd account and click “My Order” to track the order status.

Do I need pay for the duties and taxes?

The prices you see are all inclusive of taxes, no additional taxes are required.

Does the product support return and exchange?

Within 30 days of purchasing the product, we can accept the exchange or return of the product. If it exceeds 30 days or the product is damaged, we will not accept returns. Please contact [email protected] to contact our customer service and communicate the reason for return or exchange. *Please provide your PayPal account information to get a refund. The refund will take a few days to process. Thank you for your patience.

How long does it take for the refund to arrive?

After receiving your returned courier, we will inspect the goods according to the approval procedure of the return policy. After completing a series of checks, we will notify you via email if the item is refundable. If the conditions are met, the refund will be refunded via the original payment method within 5-7 business days. If you have any other questions, please feel free to contact us at [email protected].